Managing Residential Warranties and Tarion Involvement

This course clarifies how developers and builders comply with Ontario laws regarding new home warranties and how to remain in good standing with Tarion, the body appointed by the province to administer the program.

When Ontario’s New Home Warranty Plan Act ONWHP was instituted in 1976 Tarion was established to provide oversight of all home warranties and to insure buyers against failures by developers or builders. As the interpreter and implementer of warranty regulations, Tarion can have a wide-ranging influence on how a developer or builder conducts business. Most companies are determined to be compliant but it can be difficult to gain a clear understanding of the rules, the service standards and how Tarion administers their program.

This 7 hour course will clarify:

  • How Tarion integrates with the HCRA (Ontario’s new licensing authority for residential builders)
  • How building projects are approved / enrolled with Tarion
  • The financial impact of Tarion enrollment (fees and security bonds)
  • Specific warranty obligations and remedies, pre and post occupancy
  • How to remain compliant in resolving warranty claims
  • What to expect with Tarion conciliation under disputed warranty claims
  • Developer-builder exposure when Tarion gets involved
  • Strategies to remain in good standing with Tarion and your warranty obligations

Since satisfied customers go hand in hand with fewer warranty issues, we will explore ways to avoid conflict and forge constructive client relationships.

Who should attend: Applicable to new residential construction on any scale

  • Those with responsibility for customer service or buyer satisfaction
  • Project Managers accountable for fulfilling project scope and/or on-time delivery
  • General Managers concerned with company legal exposure, public profile, or service record
  • Anyone aiming to enhance buyer relationships
  • Teams striving for continuity in delivering customer satisfaction

As stated by Tarion: When a developer-builder fulfils its obligations to buyers, there will be minimal interaction with Tarion. The objective of this course is to help achieve that.

NOTE: This course is NOT equivalent to the HCRA competency standard required for builder licensing

May 24, 2023 Wed. 8:30am – 4pm ET
70 Leek Crescent, Richmond Hill ON L4B 1H1
Steve Ryan, MBA, Managing Principal,
MMI Professional Services
TCA member:
INSTRUCTOR: Steve Ryan, MBA, Managing Principal, MMI Professional Services

After years advancing business skills among owner-operators within a franchise contractor network, Steve established MMI to bring those lessons to construction contractors in general. As one of three accredited training providers, MMI has guided hundreds of Ontario builders toward certification by the Tarion New Home Warranty Corporation and the HCRA licensing authority. Steve is a member of the TCA and the CHBA. As the Education chair at Toronto RenoMark, he spearheaded the introduction of their Professional Renovator Education Program.